After-sales service and customer care
Your products work. Your customers trust you.
Connect requests, managers and technicians in real time, from any device. More control, fewer incidents.
Respond faster, build greater loyalty: satisfied customers, fewer incidents and greater efficiency.
With the RPS Next after-sales service and customer care modules, your equipment is connected to the entire factory: requests, technicians, machine history, and maintenance contracts, all updated instantly.
Tangible benefits
REDUCED RESPONSE TIME.
Technicians know what to attend to, when and who, instantly.
IMPROVED COMMUNICATION BETWEEN THE OFFICE AND THE FIELD.
Immediate and error-free information flow.
AGILITY IN ENQUIRIES AND RECORDS.
Access the complete history of machines, customers, and interventions to make quick and accurate decisions.
Module
Comprehensive maintenance
Repair and service your equipment and that of your customers, all from one place, without wasting time or information.
- Record every repair and save all information automatically.
- Access the complete history of each piece of equipment and each incident.
- Plan tasks efficiently and anticipate potential failures.
- Connect maintenance with purchasing, quality and invoicing so that nothing is overlooked.
- Consult technical documentation instantly, from anywhere and on any device.
Module
APP SAT
Orders on time, more productive technicians, impeccable service.
- Record your hours, materials, and expenses from your device.
- Manage and update orders without being connected to the network.
- Consult manuals and technical documentation without relying on paper.
- Improve the traceability of your services.
- Deadlines met: close and send work reports quickly and easily.
Why Ibernova?
We are a team that drives your results.
At Ibernova, we have been promoting factory efficiency throughout Iberia for more than two decades with a clear focus: connecting people, processes and data so that everything works better.
Modules designed for your factory.
Each RPS Next module is specifically designed for your industrial processes and requirements. Over 3,500 customers have chosen to implement our solutions.
We speak your language.
RPS Next provides what generalist ERPs cannot: close support, realistic implementation, and seamless integration with your current systems.
Explore RPS Next in Full
Our solutions are implemented module by module, starting with what your factory needs today and growing with you tomorrow.
Contact Us
We are here to help you and answer your questions with complete confidence.
Write your inquiry, and we will respond as soon as possible.